Refunds & Cancellations Policy

At A Wild and Simple Life, we want every experience with The Cottage to be a happy one, whether you're listening to our stories, receiving a monthly parcel or choosing a publication from The Reading Room.

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We're a small independent publishing house, and every subscription and purchase helps us continue creating original stories and printed publications. We also understand that circumstances change, and occasionally something may not go quite as expected.

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This policy explains how cancellations, refunds and replacements are handled across our subscriptions and publications.

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1. The Listening Room — Audio Memberships

The Listening Room is a digital subscription providing access to our growing library of original audio stories through Supercast.

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Subscriptions are billed automatically according to the plan and billing arrangements shown at checkout.

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Cancelling Your Membership

You can cancel your Listening Room subscription at any time through your Supercast account.

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Cancelling stops future subscription renewals. You'll generally retain access to your audio stories until the end of your current paid billing period, unless a different arrangement applies to your plan.

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There are no long-term commitments for monthly subscriptions, and you're welcome to return whenever you wish.​

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Refunds

We generally do not provide refunds for a change of mind, unused listening time or a decision to cancel after a subscription payment has been processed.

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However, if you experience a significant technical problem that prevents you from accessing your paid subscription, or the service has not been supplied as promised, please contact us.

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We'll investigate the issue and arrange an appropriate remedy, including a refund where required by applicable consumer law.

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2. The Print Circle — Printed Memberships

The Print Circle is our monthly printed subscription, featuring the current issue of dòigh beatha, an A5 art print and a personal letter from Julie Ann.

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Subscribers also receive complimentary access to our audio stories through a separate Supercast plan.

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The Australian subscription is A$34.95 per month, including standard Australian postage. The international subscription is A$46.95 per month, including standard international postage to eligible destinations.

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Print Circle subscriptions are purchased and billed through Wix. The initial payment is collected when you subscribe, with the applicable subscription start date and subsequent billing arrangements displayed during checkout.

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New subscribers receive the issue being distributed for the month their subscription begins. Previous issues may be purchased individually through The Reading Room, subject to availability.

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Cancelling Your Membership

You can cancel your Print Circle subscription at any time through your account on our website.

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To cancel, log in to your account, visit My Subscriptions, select your Print Circle plan and choose Cancel Subscription.

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You can also contact us at julieann@awildandsimplelife.com if you need assistance.

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Cancelling your subscription stops future recurring payments. It does not automatically refund payments already processed.

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If you've already paid for an upcoming issue, we'll generally prepare and send the parcel covered by that payment, even if you cancel before it has been posted, unless a refund or another arrangement has been agreed.

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Your complimentary audio access is provided as a benefit of your Print Circle subscription. This entitlement ends when your Print Circle subscription ends, and your associated Supercast access may be adjusted accordingly.

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Refunds

Because each monthly edition involves printing, preparation and postage costs, we generally do not provide refunds for a simple change of mind after a subscription payment has been processed.

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If you wish to request a cancellation and refund before your parcel has been prepared or posted, please contact us as soon as possible. We may consider change-of-mind requests individually, although a refund is not guaranteed.

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If your parcel is lost, arrives damaged, contains an incorrect item or is not supplied as promised, please contact us.

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We'll investigate and arrange an appropriate remedy, including a replacement or refund where required by Australian Consumer Law or other applicable consumer protection laws.

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3. Our Founding Print Circle Offer

Our inaugural Print Circle mailing will feature dòigh beatha Issue #1, Marmalade Day.

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Eligible founding subscribers will also receive a complimentary printed copy of The Lost Art of Slow Living: A Cottage Guide in their first parcel.

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Our first parcels are scheduled to be dispatched by 18 January 2027.

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Print Circle payments are processed through Wix according to the subscription arrangements displayed at checkout.

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If you cancel after your first payment has been processed, you'll generally still receive the inaugural parcel covered by that payment unless a refund or another arrangement has been agreed.

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If a significant production delay or other issue affects the supply of your parcel, we'll contact you with an update and information about your available options.

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Nothing in the founding offer limits your rights under Australian Consumer Law.

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4. The Reading Room — Individual Publications

The Reading Room offers individual editions of dòigh beatha, books and other printed publications from WSL Publishing.

Purchases are processed through our website using Wix, with orders prepared, packed and posted by A Wild and Simple Life.

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Change-of-Mind Returns

As a small independent publishing house, we generally do not accept returns or provide refunds simply because a customer changes their mind after receiving a publication.

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We encourage you to review the publication description, format and availability before completing your order.

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If you've made a mistake when placing an order, please contact us before it has been posted. We can arrange a cancellation and full refund for an order that has not yet been dispatched.

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This change-of-mind policy does not affect your statutory consumer rights.

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Preorders

Some Reading Room publications may be offered for preorder before their scheduled publication or release date.

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Payment is collected when the preorder is placed, and the expected availability date is displayed on the relevant product page.

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You may cancel a preorder for a full refund at any time before your publication has been posted.

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To request cancellation, please email julieann@awildandsimplelife.com with your name and order number.

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Once your cancellation request has been received and we've confirmed that your order has not been dispatched, we'll arrange a refund to your original payment method where possible.

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If your order has already been posted, our usual returns policy applies, together with your rights under Australian Consumer Law.

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If a publication cannot be supplied or a significant delay gives rise to a right to cancel or obtain a refund under applicable consumer law, we'll provide the appropriate remedy.

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Damaged, Defective or Incorrect Publications

If your publication arrives damaged, has a printing or manufacturing defect, differs materially from its description or you receive an incorrect item, please contact us.

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Where possible, include your order details and photographs of the affected publication and packaging.

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We'll review the issue and arrange an appropriate remedy in accordance with Australian Consumer Law and other applicable consumer protection laws.

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Depending on the circumstances and your legal rights, this may include a replacement, refund or another appropriate solution.

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Missing Orders

Most smaller Reading Room orders are sent by regular untracked mail, allowing us to offer complimentary standard postage where advertised.

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Larger orders may be dispatched using a tracked parcel service.

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If your order has not arrived within a reasonable period, please contact us so we can investigate.

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The absence of tracking does not affect your statutory rights if an order is not delivered as required.

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5. Gift Subscriptions

Where offered, gift subscriptions purchased through Supercast provide access to the selected audio subscription for the gift duration specified at purchase.

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If you've purchased a gift subscription and need assistance with delivery, redemption or access, please contact us.

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Gift purchases are generally not refundable simply because the purchaser or recipient changes their mind.

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If a gift cannot be redeemed or the promised service is not supplied, we'll investigate the matter and work with Supercast to arrange an appropriate remedy, including a refund where required by applicable law.

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6. Unexpected Payments or Billing Problems

If you believe you've been charged incorrectly, have difficulty cancelling a subscription or notice an unexpected renewal, please contact us as soon as possible.

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We'll review the circumstances and help resolve the issue with the relevant subscription platform.

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Print Circle subscriptions and Reading Room purchases are processed through Wix.

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Listening Room audio subscriptions and eligible gift subscriptions are processed through Supercast.

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For Supercast account or technical billing assistance, you may also contact support@supercast.com.

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Any refund owed under applicable consumer law will be handled in accordance with those rights, regardless of the payment platform used.

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7. How to Request Help, a Refund or a Replacement

If something hasn't gone as expected, please email:

julieann@awildandsimplelife.com

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To help us look into your concern, please include your name, the email address associated with your purchase, the relevant subscription or order details and a brief explanation of what has happened.

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For damaged printed publications, photographs of the item and its packaging can be helpful, although they are not a condition of exercising your statutory consumer rights.

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We'll review your request fairly and work with you to find an appropriate resolution.

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8. Your Rights Under Australian Consumer Law

Our publications and subscriptions are supplied subject to applicable consumer protection laws, including Australian Consumer Law.

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These laws provide guarantees relating to the quality, description and supply of goods and services.

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Where a product or service does not meet an applicable consumer guarantee, you may be entitled to a remedy, including a repair, replacement, refund, cancellation or compensation, depending on the circumstances.

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The appropriate remedy depends on the nature of the problem and the rights available under the law.

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Nothing in this policy excludes, restricts or modifies any rights or remedies that cannot lawfully be excluded.

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9. Changes to This Policy

We may update this policy from time to time to reflect changes to our publications, subscription arrangements, fulfilment processes or applicable legal requirements.

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The latest version will be available on our website, together with the date it was last updated.

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Any changes will be applied in accordance with applicable law and will not remove rights that have already arisen under an existing purchase or subscription.

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Contact Us

A Wild and Simple Life

WSL Publishing

 

Email: julieann@awildandsimplelife.com

Website: www.awildandsimplelife.com

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Thank you for supporting independent storytelling and publishing. We're grateful to have you here at The Cottage.​